Customer Relationship Management

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Enhance marketing effectiveness for better customer relationship and increased sales:

The emergence of disruptive technologies or the Social, Mobile, Analytics and Cloud (SMAC) stack has changed the way customers engage with organizations. To stay relevant in an increasingly competitive and difficult marketplace, organizations have to deliver a high-quality customer experience across multiple touch-points that are personalized, predictive and proactive.

EverythingD offers a complete portfolio of CRM services as follows :

Marketing

A holistic comprehensive set of marketing capabilities to better understand customers and target resources to the areas that offer the highest return.

Sales

Quick access to customer data and history either online or offline. Wizard-driven tools help keep prospects and customers informed about new product and service offerings.

Service

Customer information, case management, service history, and support delivered to customer service desktops.

XRM

Easily customized for Extended CRM scenarios (employees, partners, suppliers, distributors, and vendors).

CRM for the mobile world

We extend rich functionality to smartphones and tablets, giving your mobile workforce a strong competitive advantage, interactions with native device features such as mapping, dialing, and email further streamline the mobile user experience.

Microsoft Dynamics CRM Practice Overview:

Our Microsoft Dynamics™ practice caters to the business needs of both large enterprises and mid-sized organizations by providing end-to-end services on Microsoft Dynamics™ AX, Microsoft Dynamics™ NAV, and Microsoft Dynamics™ CRM. These solutions will lower the total cost of ownership (TCO), ensure higher and quicker return on investment (ROI) – thus enabling customers to improve their competitiveness.

Technologies Expertise:

Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Salesforce.com, other SaaS based CRM solutions.